Phone etiquette (video, script, glossary)

twitter: @eugenio_fouz

-@tumblr-

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Why phone etiquette?

@YouTube video, 1:19 mins.

SCRIPT

Telephone answering

Good afternoon. Thank you for calling (name of the company).
My name is Tracy.
How may I help you?

…

May I get your name, please?
…
Certainly, I can help you with that
…
May I get your name, please?
…
Laura, is that el ei iu ar ei. (Spelling the name)

…
Thank you, Miss Jackson
…
And a phone number we can reach you back up, please?
…
Thank you, I have … (Repeat the data)
…
We would be happy to mail you some information …
…
May I have your address, please?
…
Thank you, I have … (Repeat the data)

…
Goodbye, Miss Jackson

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glossary

improve(v).mejorar

gaining or losing a customer.ganar o perder a un cliente

phone etiquette.etiqueta al teléfono

first impressions are important.las primeras impresiones son importantes

 

tips for phone etiquette

greetings

salutation, your name, your business name.saludo, presentarse-dar su nombre-, el nombre de la compañía

smile.sonría

speak clearly.hable con claridad-vocalice-

ask permission.pida permiso (para cualquier información o situación en su oficina. Por ejemplo, disculpe, estoy tomando nota un segundo. No cuelgue, por favor. O, le paso con la extensión 5B)

never interrupt.nunca interrumpa al llamarte

focus.céntrese (no se le ocurra estar hablando con otra persona a la vez, distraerse)

summarize what the customer says.resuma lo que el cliente le dice cada cierto tiempo, para confirmar o desmentir datos

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EXTRAS

-@teachergoals on Twittter-

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screenshot of PDF 

https://tinyurl.com/2p9h6n3z

#PDF

Business English 2

-@moodle-

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Ka + el mar, la mar / extras

twitter: @eugenio_fouz

-@tumblr-

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Ka

–

el juego (1)

d e l 

 

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(1)

fotografía de patio de entrada de un centro escolar de Murcia, España

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EXTRAS

Dear Deidre

‘My sister talks to my brother more than me’ …

Continue reading: 

https://tinyurl.com/zyfh7w9w

#PDF

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Australian woman cruelly dumped (Mail Online, 8.Nov.2020)

twitter: @eugenio_fouz

-photo: @Tumblr-

READING Texts with GLOSSARY

method.-

Australian woman who agreed to move 900 miles to live with her Tinder date reveals how she was cruelly dumped just two WEEKS before she was due to get on the plane

By CHLOE MORGAN
MAIL ONLINE

8 November 2020

“A woman who agreed to move 900 miles for a Tinder date has revealed how she was cruelly dumped just two weeks before she was due to get on the plane.

Stephanie Gorton, from Perth, Australia, was 27-years-old when she decided to follow her heart and move to Scotland after falling head over heels for a man who lived there.

She first met her then-boyfriend, who has not been named, on Tinder while he was travelling around her native country a year before – and was ‘totally sold’ that he was the one for her.”

(…)

https://www.dailymail.co.uk/femail/article-8920749/Australian-woman-agreed-900-miles-Tinder-date-dumped-just-two-weeks-later.html

#PDF

Mail Online-Australian woman dumped …

https://tinyurl.com/y5elg5l6

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“Dear Deidre: I feel pushed out by my siblings”

twitter: @eugenio_fouz

[Helena Christensen, model]

-via @Tumblr-

sample of reading text + GLOSSARY

ON THE OUTSIDE
My sister and brother have a close relationship and I am always pushed out
Deidre Sanders
THE SUN; 6 Nov 2020

DEAR DEIDRE: I FEEL pushed out by my siblings.

My sister talks to my brother more than me.

Asperger’s makes it difficult to talk about my feelings

She is always FaceTiming and phoning him but she never talks to me.

(…)

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#PDF

https://tinyurl.com/y5lhtnm3

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SHU, Sacred Heart University (SHU)- Library Website

twitter: @eugenio_fouz

Glossary of research terms

from Sacred Heart University Library

(Fairfield, Connecticut)

-SHU Library-

Acculturation — refers to the process of adapting to another culture, particularly in reference to blending in with the majority e.g., an immigrant adopting American customs]. However, acculturation also implies that both cultures add something to one another, but still remain distinct groups unto themselves.

Accuracy — a term used in survey research to refer to the match between the target population and the sample.

Affective Measures — procedures or devices used to obtain quantified descriptions of an individual’s feelings, emotional states, or dispositions.

Aggregate — a total created from smaller units. For instance, the population of a county is an aggregate of the populations of the cities, rural areas, etc. that comprise the county. To total data from smaller units into a large unit (verb).

Anonymity — a research condition in which no one, including the researcher, knows the identities of research participants.

(…)

glossary of research terms

https://tinyurl.com/y8kuu4hj

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Theoretical framework

https://tinyurl.com/y74bm3f2

SHU, CT

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#PDF

 general information

 to make a paper readable

https://tinyurl.com/ybyvuhy5

-SHU, CT

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Outline of English Literature & English Timeline+ (EXTRA) + BrIdGe

twitter: @eugenio_fouz

[William Blake, poet]

A brief outline of English Literature

including a GLOSSARY of LITERARY TERMS

Ҭ Allegory: an allegory is a narrative in which the characters often stand for abstract concepts. An allegory generally teaches a lesson by means of an interesting story.

¨ Alliteration: the repetition at close intervals of consonant sounds for a purpose. For example: wailing in the winter wind.

¨ Allusion: a reference to something in literature, history, mythology, religious texts, etc., considered common knowledge.

¨ Ambiguity: Double or even multiple meaning.

¨ Analogy: a point by point comparison between two dissimilar things for the purpose of clarifying the less familiar of the two things.” (…)

-via englishcorner altervista. org-

A Brief Outline of English Literature

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English timeline

-via The British Library-

Magna Carta, 1215

English timeline (The British Library)

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EXTRA BrIdGe

BrIdGe Child´s Routledge D. I 

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New York Public Library

NYPL

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Library of Congress U S

Library of Congress U S

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Gallup Polls

Gallup Polls

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Child´s D. I Literary Terms PDF

Routledge D I

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E. Fouz.-

4.10.2019

“A Clockwork Orange” (Anthony Burgess)

twitter: @eugenio_fouz

[A Clockwork Orange, Dir. Stanley Kubrick, 1971]

I have been reading English Literature, a handbook written by Anthony Burgess. I liked it so much that I wanted to read something else. Then, I tried the difficult novel A Clockwork Orange. I had seen the film on TV (Stanley Kubrick, 1971 ) which I hated. I insist on this point: the novel is a nightmare of violence and cruelty. Despite the horrible story inside the novel, I thought I had to try it. I started reading the novel to discover a kind of teenager´s jargon, the nasdat. It seemed impossible to understand a word unless you had the appropriate glossary of the new language. I found out the one provided by Sparknotes.com. I could enjoy the reading of it. This language is hybrid, that is, a mixture of Russian, the funny rhyming Cockney slang and Burgess´ s imagination.

By the way, I read the novel in a kindle book. 

 

Have a look at the glossary prepared by SparkNotes.com

(available on the net) here

#PDF G-Drive

https://tinyurl.com/y5l7verx

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***

Cornelia (Mima Maxey)

twitter: @eugenio_fouz

[fotografía de Liz Hardy, @pillioness]

He leído Cornelia de Mima Maxey. El libro es una edición en PDF de un texto latino de fácil traducción y lectura facilitado por la Universidad de Chicago. Aprender vocabulario de una lengua clásica o moderna a partir de la lectura es una idea buenísima. Al igual que en el libro Julia de Reed, este documento dispone de glosario a modo de apéndice en las páginas últimas del libro. El tamaño de letra es grande. Contiene ilustraciones. Se trata de una versión bilingüe en latín e inglés

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#PDF

https://archive.org/details/MN40039ucmf_6

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#PDF.Archive.com

http://tinyurl.com/mytahmq

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Personal review on Cornelia on @goodreads

https://www.goodreads.com/review/show/1992442346

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A website and a glossary on poetry

twitter: @eugenio_fouz

[Samuel Taylor Coleridge, poet]

I have found an interesting page on poetry which I want to keep here in my blog. I have also got a 5 page document glossary included in #mypublicfiles at @dropbox.

1/ webpage YoungWriters

https://www.youngwriters.co.uk/glossary-poetry-types

2/ #mypublicfiles #PDF-Archive.com

https://document.li/r0Oh

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How to read a reader

eugenio_fouz

1. get the reader and a dictionary with you (smartphones are also welcome)

2. prepare a bloc or notepad, a pencil to underline words you don ́t know
3. relax and start by having a look at the title and the author of the reader
4. copy the tittle and the author in your bloc

5. read some information about the author and the story (@Wikipedia or any other Encyclopedia)
6. do not try to read 40 pages in a day, but read little by little, chapter after chapter, page after page. Make a note of what you read [copy page number and one or two ideas]
7. it is impossible to read a book without looking up for the meanings of unknown words (verbs, nouns, adjectives, adverbs, connectors). YOU WILL HAVE TO USE A DICTIONARY!
8. most readers provide a glossary of words (mini-dictionary of difficult expressions) Look for that glossary!
9. understand what you read
10. keep a diary of your reading in order to remember the plot of the story.
11. focus on grammar and vocabulary
12. enjoy your readings

    ***

reader.individual or person who reads / reader.reading book
graded reader.adapted version of a text for students

dictionary.manual where you find out the meaning of words, categories, pronunciation, etcetera / bloc.notepad, pack of papers of small size / ball pen.pen, biro

pencil.tool to write (it can be rubbed out) / rubber.tool to delete any writing in pencil  / summary.abbreviated story of a story

title.the name of a text / author.writer
plot.the thread of a story (thread.hilo)

characters.people taking part in a text / setting.place or location of a story
bookmark.a marker between the pages of a book

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Eugenio Fouz.-17122015