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extract
Phone Etiquette Tips – 11 Things You Should Never Say
Canity.-
‘Just because you reckon you could talk the hind legs off a donkey, doesn’t make you a strong professional communicator on the phone.
If you work in an office setting and use the telephone to chat to customers, (yes – we also wish you could just use emojis) then you ought to run through these 11 phone no-no’s.
1. “How are you?”
“How are you?” “Good.” [Awkward pause.] “And you?” “Yeah – good too.” “That’s good.” [Awkward pause #2.]
You don’t really care how the customer is doing and, to be frank, the sentiment is mutual. Don’t waste your customer’s time by enquiring absent-mindedly as to their wellbeing. Cut straight to the point!
2. “Mate!”
Customers are not your mates. Here in Australia, we assume the word ‘mate’ does to conversation what tomato sauce does to food – makes it all better! But in actual fact, it’s unprofessional and is likely to confound rather than amuse your customer.
3. Crutch Words
“There are, like, four different sizes, and each size is available in, like, a million different colours…”
“Like” is a crutch word and crutch words just have no place in conversation. “Like”,
and its over- and inappropriately used crutch-cousins, come off as unpolished and a little juvenile. Cut it out and your phone etiquette will improve like crazy.’
(…)
https://www.canity.com/resources/phone-etiquette-tips-11-things-never-say/
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EXTRAS

David Casals, ‘La rebelión de los docentes‘
Expansión, 4.9.2021