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Ten core rules of Netiquette
by Virginia Shea
http://www.albion.com/netiquette/corerules.html
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A chapter from the book:
Chapter 4
Introduction to Electronic Mail
“Electronic mail is known for its informality. This is partly because of the hacker culture whence email springs and partly because email is so easy to send. In some ways email has more in common with phone discussion than with paper memos, which are traditionally more formal in tone.
Because email communications are written, they can be much more detailed than a phone conversation. And they’re delivered almost instantaneously, rather than overnight. So colleagues or friends can have a long “conversation” — with a written record of what they said — over the course of a day.”
-Virginia Shea-
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Examples of bad netiquette
BAD NETIQUETTE
“Not including context – When commenting on a message thread or existing post, it is considered bad netiquette to not include relevant information from the original post in order to add context to your comment. This can make it confusing for other users.
Not proof reading – By not reading what you have wrote before pressing ‘post’ or ‘send’, you could be saying something you didn’t intend to say! One typo or auto-correct is all it takes to change the entire sentiment of a message. This can potentially cause unnecessary distress or offense to the recipient.
Inappropriate jokes – It is considered bad netiquette to make jokes that would be deemed as inappropriate by others, especially when replying to a thread of messages or comments on an existing post. Making jokes that could offend others or placing a joke on an existing thread that has upsetting or distressing content would be considered inappropriate.
Ignoring people who need help – If someone asks you directly for help online, it would be deemed bad netiquette to ignore their request for help. Even if you can’t assist them directly with their problem, you could try and find some information or support groups that are able to help them with their situation.”
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